The Corporate Report Card is, essentially, a 360 degree feedback instrument tailored to departments/divisions instead of individuals.  In today's competitive work environment, cohesiveness and coordination are critical for success.  The Corporate Report Card helps departments to improve their interactions with other departments and to ensure that they are providing top quality service and support.

In our experience, the Corporate Report Card proves most useful when the organizational structure includes a corporate headquarters and geographically dispersed offices or locations.  For example, in a retail environment, the Corporate Report Card has been used to track how well each corporate department supports the stores in their efforts to provide top quality customer service.  The results can be used to identify strategic initiatives designed to improve communications, policies, procedures, and even attitudes.