The studio where I first learned to practice yoga is currently celebrating its 10th anniversary. When I began to practice yoga there seven or eight years ago, it was not unusual to attend a class with only two or three other students; now 40 is more the norm. The warmth in each class was generated by the physical movement, not the thermostat and the strategically placed space heaters in the “hot” classes of present day. I treasured the studio, admired the teachers, and enjoyed each class. Now, I rarely attend. I continue, however, to practice yoga faithfully. What happened? The fit changed – what I needed and what they offered was no longer an ideal match. I was, so to speak, a casualty of its success.
Since being founded in 1999, we too have changed. In 2011 alone, we took on some major strategic initiatives – forming alliances and partnerships and investing in updating an automated platform that we originally developed in 2002. There is little doubt that we, just like the yoga studio, are now a different “place”. I have been honored to work with many of our clients for most if not all of my professional career. Perhaps they changed along with us, or perhaps they saw only positives in the changes made; maybe they remain unaware of how we have changed or maybe they saw no changes in what truly mattered – our values and our service proposition. This is not to suggest, however, that our clients of today are the same as those of 1999; we too have “lost” clients along the way. Some clients outgrew us and some we have outgrown. I hope, however, that all those we have worked with feel the same way about PBS as I do for the local yoga studio – grateful for the shared experience and far better for having spent the time together.
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